Call for Papers

The symposium organizing committee invites one page abstract submission (350-500 words). All abstracts should be formatted to facilitate a double blind review process. Authors’ names and details, including names of all co-authors plus affiliations and addresses for general correspondence (including email address) of each author, topic code, and a brief biography (maximum 100 words) of the presenter should appear on a separate cover page that will be removed prior to the double blind review process. Papers may focus on any sector, but should draw from the service management or services marketing literature. No author should have more than three submissions, as either a single or a co-author. Preference will be given to those submissions that show evidence of a clear contribution to the present body of theoretical knowledge in services.

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