Przejdź do menu Przejdź do treści

IRSSM 11 Research Workshop details

Services dominate the GDP of all nations in the world today. However, indigenous service research is still a developing field in the majority of nations. Numerous research opportunities are presented by the service sector's expanding role in our daily lives. The purpose of the International Research Symposium in Service Management (IRSSM) is to nurture the research skills of the following generation of educators, researchers, and professionals. The Research Workshop, which will take place on June 13th, is one of the symposium's most significant and valuable components. The goal of this research workshop is to provide young researchers with the knowledge and methods they need to enhance the quality of their research and scholarly output. It is a unique mentoring platform and environment. You will have the chance to network with highly esteemed senior professors (mentors) from some of the top universities in the world by attending the IRSSM symposium and the research workshop. On the first day of the Symposium, these mentors lead a practical research workshop; and, throughout the following days of the Symposium, they will offer you insightful feedback and crucial pointers for enhancing your research. Many young researchers who attended the symposiums have found great value in this special mentoring process, which has also contributed to the success of IRSSM Symposiums over the past ten years. The Symposium is essential if you are new to research. It will assist you in developing the appropriate connections and networks, as well as guide you to improve your research and publication skills.    

Workshop Date: June 13th, 2023

To see the detailed workshop program, please tap HERE

The workshop speakers

Dr. Jay Kandampully is a professor of service management and hospitality at The Ohio State University, USA. He serves as the CTF International Fellow at the University of Karlstad, Sweden, and an International Fellow at the University of Namur, Belgium. Jay is the Editor-in-Chief of the Journal of Service Management (JOSM) and serves on the editorial advisory board of 10 refereed international journals. Jay is cited by Stanford University’s Index 2021 of the top 2% of scientists in their fields, based on citations of research.  He holds a PhD in service quality management, and an MBA, specializing in services marketing, both from the University of Exeter, England.  His professional qualification is in Hotel Management from Salzburg, Austria, and from the University College Birmingham, UK. His educational qualifications have been well supported by nine years of senior management roles in Europe, India, and the USA. As an academic, he lived and worked in New Zealand and Australia prior to moving to the USA. He is the founder and chair of the Service Education, Research, and Innovation (SERI-Initiative) and International Research Symposium in Service Management (IRSSM). These two not-for-profit organizations were established to promote service research, teaching, and practice.  

Joan Ball is an Associate Professor of Marketing and Founder of the WOMB Service Design Lab, a participatory action research and service design consultancy for small business owners and social entrepreneurs based in New York. Joan's research, teaching, and consulting work have a strong focus on service design, consumer behavior, and how best to create service systems and processes that result in social impact and human well-being. She has a particular interest in how individuals in transition benefit from access to service design strategies, tools, and techniques. Her research has been published in a variety of international peer-reviewed journals including The Journal of Service Management, The Journal of Service Marketing, The Journal of Service Theory and Practice, Advances in Consumer Research, the Journal of Creating Value, and The International Journal of Bank Marketing. Touchpoint, Global Economics, and Management Review and the Journal of Postdigital Science and Learning. Her book, Stop, Ask, Explore: Learn to Navigate Change in Uncertain Times was published in 2022. Joan earned her PhD in international business management, an M.S. in Organizational Leadership, and a B.A. in Economics.

Srikanth Beldona is a Professor and Department Chair of the Department of Hospitality & Sport Business Management at the Alfred Lerner College of Business and Economics, University of Delaware. He earned his Ph.D. from Purdue University. His focus of research is on consumer psychology as it relates to hospitality-based experiences and digital marketing in hospitality and travel. His research has appeared in journals such as the International Journal of Hospitality Management, Cornell Hospitality Quarterly, Journal of Travel Research, Tourism Management among others. He serves on the editorial boards of the Cornell Hospitality Quarterly, the Journal of Hospitality Marketing and Management, Information Technology in Tourism, and the Journal of Hospitality and Tourism Technology. He was the guest editor for the Journal of Hospitality and Leisure Marketing’s 2008 special issue titled “The Impact of Technology on the Marketing of Hospitality and Travel Services.” Beldona was honored as one of 2015’s Top 25 Most Extraordinary Minds in Hospitality Marketing by the Hospitality Sales and Marketing Association International (HSMAI). He has been interviewed and cited on hospitality and travel trends in publications such as the Chicago Tribune, The Boston Globe, The Los Angeles Times, Conde Nast Traveler, Adweek, etc.

Byron Keating was appointed as a Capacity Building Professor in Service Marketing and Technology at the QUT Business School in 2019. He is also a Director of the Service Innovation Lab, a service-focused management and research consultancy based in Canberra and Brisbane in Australia. His research is concerned with the transformative role of technology in the design and improvement of complex service systems, particularly those systems focused on supporting vulnerable communities. His research has been published in leading services, operations management, and technology journals (e.g., Journal of Service Management, Journal of Supply Chain Management, and Proceedings of the IEEE). He has also won more than $16m in competitive grants and received numerous awards, including two dissertation awards and two prestigious fellowships.

Panel discussion members

Yuksel Ekinci is a Professor of Marketing at the Faculty of Business and Law, University of Portsmouth, UK. His research interests include Branding and SMEs marketing. His most recent works have been published in the Journal of Advertising, Journal of Business Research, European Journal of Marketing, Psychology & Marketing, Annals of Tourism Research, Journal of Travel Research, and Tourism Management. Yuksel has supervised 26 doctoral students to successful completion and he is an associate editor of the International Journal of Market Research. Yuksel was listed by - a prominent academic platform for scientists - in their 2022 Ranking of Top 1100 International Scientists in the area of Business & Management Scientists.

Marzena Czarnecka is a professor and head of the Department of Energy Transformation at the University of Economics in Katowice, Poland.  She gained her habilitated doctorate in economic sciences. She is also a legal advisor. Lecturer at numerous universities in Europe, including the University of Saarbrucken Germany, and the University of Granada Spain. Judge at the Disciplinary Court of the District Chamber of Legal Advisors in Katowice. Managed several international and national projects. Author and co-author of domestic and foreign publications in the field of energy, energy law, and consumer protection. Practicing attorney at law, in the legal office CzarneckaLegal.

Join us

Accreditations and partners

logotyp efmd
logotyp ceeman
logotyp hr
logotyp cima
logotyp eaie
logotyp bauhaus4
logotyp progres3